Contact Us

Phone
(08) 9418 6343

Email
[email protected]

Address
Unit 2/36 Bushland Ridge
Bibra Lake WA 6163

Online Enquiry

* Required fields

NDIS

The team at Grafton General Products are focused on assisting you with your goals to improve your quality of life, by helping you increase your mobility and independence to live in your own home.

We are a registered NDIS provider (Provider # 4050045587) and are covered under the following support categories:

  • Assist Products – Personal Care / Safety
  • Assist Products – Household Tasks
  • Home Modifications
 
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Contact Grafton General Products

Complete the GGP Home Modifications Referral Form below and email to: [email protected].

If you would like to make a general enquiry please complete the online form on the Contact page, send an email or call our friendly team on 9418 6343 during business hours Monday to Friday 8.00am to 4.00pm.

 
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Home visit arranged or quote prepared

If a site visit is required a Grafton representative will make contact with the Participant (or Participants Representative and/or the Health Professional) to arrange a suitable time. If a site visit is not required a quote will be prepared and emailed to the Participant (or Participant’s Representative or Health Professional).

 
home

Home safety modification installation

Once Grafton’s receive the confirmation of funding and the items are ready for installation, we will contact the Participant/ Participant Representative to arrange installation.

Please note items requiring manufacture (custom items) will take approximately 15 to 30 working days to complete. Manufacturing times are only approximate and may be subject to change.
GGP Home Modifications Referral Form
    

Feedback, Complaints, Incidents, Disputes and Resolution Process

Grafton General Product welcomes feedback from all Clients and seeks to resolve any concerns a Client
may have, in a timely and professional manner.

If the Client wishes to give feedback or has a complaint, they are welcome to contact Grafton General
Products via:

Phone:  9418 6343
Email:  [email protected]
Website:  www.graftongeneralproducts.com.au (Enquiry Form)
Post:  Unit 2, 36 Bushland Ridge, Bibra Lake WA 6163.

Please ask for a copy of our NDIS Complaints Management and Resolution System (Policy Document)
and/or NDIS Incident Management and Reportable Incidents System and Procedures (The Policy) for
more information.

If you are not satisfied with our response, you can direct your complaint to the NDIS Commission via the
below options:

Complaint contact form www.ndiscommission.gov.au
Call NDIS 1800 035 544 (freecall from landlines)
National Relay Service www.relayservice.gov.au then 1800 035 544
Translating and Interpreting Service 131 450

Privacy and Information Policy

Grafton General Products policy is to respect and protect your privacy and confidential information.
Please ask for a copy of our Privacy and Information Management Policy for more information